Privacy Policy

Welcome to Sea Stars Managed IT Services ("Sea Stars", "we", "us", or "our"). We operate the website seastarsit.com and provide managed IT services, cybersecurity services, and other technology services.

This Privacy Policy sets out how we collect, use, disclose, and protect the information you provide to us when you visit our website and/or use our services. Please read this Privacy Policy carefully.

We collect information that you give to us directly and information that we automatically collect when you use our services.

• Personal Information: Your name, email, phone number, and company name when you fill out our contact/audit request form
• Technical Data: IP address, type of browser used, type of operating system, referring URLs, and pages visited on our websit
• Communication Data: Emails, communications, and other information sent to us.
• Business Information: Information about your IT infrastructure that you share with us during consultations/audits.
• Usage Data: How you interact with our website, including time spent on our website, links clicked, etc.

We use the information that we gather for the following:

• Responding to your queries and providing IT services that you have asked for
• Scheduling and carrying out free IT audits and consultations
• Providing service updates and technical notifications
• Improving our website and services
• Enforcing our legal and contractual obligations
• Preventing and detecting fraud and abuse

We might disclose the information we have gathered on you in the following ways:

• Service Providers: We might share the information with third-party service providers who help us deliver our IT services.
• Legal Requirements: When we are required to disclose the information by law.
• Business Transfers: In the event of a sale, merger, or acquisition of assets, the information we have gathered on you might be shared.
• Protection of Rights: For the protection of the rights, property, and safety of Sea Stars, our clients, and the public in general.

As a cybersecurity firm, we deploy the best security practices to safeguard your information:

• We use end-to-end encryption for all data transfer (TLS 1.3)
• Access control and multi-factor authentication for all our internal application
• We perform regular security audits and vulnerability scans
• Our SOC team monitors all access 24/7 for any suspicious access attempts
• We adhere to the highest data minimization policies, only collecting what we need

Our website uses cookies and other tracking technologies to make your browsing experience on our website better.

• Essential Cookies: These are essential for the proper functioning of the website. They cannot be disabled
• Analytics Cookies: These help us understand how visitors interact with our website.
• Preference Cookies: These help us remember your preferences.

You can manage the use of cookies through your browser settings. Disabling certain types of cookies may affect the functionality of the website.

Depending on your location, the following rights are applicable to you in relation to your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request the deletion of your personal data ("Right to be Forgotten"). Portability:
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to processing of your data for certain purposes.
• Withdraw Consent: Withdraw your consent at any time if the data is processed on the basis of consent.

To exercise any of these rights, please contact us at info@ssitservices.com. We will respond within 30 days.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

• Contact form data will be retained for 2 years from the time of submission.
• Client service records will be retained for the duration of the contract plus 5 years.
• Web analytics data will be retained for 26 months, anonymized.
• Email correspondence will be retained for 3 years after the last communication.

Our website may contain links to other websites. These are third-party sites, and we are not responsible for the privacy policies of these sites. Therefore, when you visit these sites, please review their privacy policies.

We may change this policy at any time. Therefore, if any significant changes are made to this policy, we will post a notification on this page with the "Last Updated" date.

Please review this policy regularly. Your continued use of our services and website will be deemed acceptance of this policy.

If you have questions, concerns, or requests regarding this Privacy Policy, please contact our Data Protection team:

• Email: contact@seastarsit.com
• Phone: +1 (973) 653 8486
• Asia HQ: Noida, Uttar Pradesh 201309, India
• America: Covina, CA 91723, USA